Jul 22

PayPal Chargeback Process – Time

Please beware, this is true story…

I sold something using PayPal about 4 months ago. It was our mistake that we had shipped the wrong product to the customer. After we received complaints, we requested proof (photo in this case) and tried to work with customer. He/She didn’t feel secure with the transaction and opened a dispute with credit card company (AMEX). At that point, we had already reached to an agreement and we had shipped a new product to customer’s address. However, the dispute became an international problem (sarcasm).

AMEX and PayPal started 80 days no-talk, no-action dispute resolution process. Customer had already received two products and I had made payments to manufacturer for both products. So I was tripple screwed. I called PayPal multiple times, hearing all their sorry voice and apologies but no result. Customer called AMEX 3 times, no result. So finally, I received an email today saying, PayPal was able to resolve the situation in our favour after 80 days of waiting.

However, PayPal didn’t do anything to resolve it, the reality of the situation is totally different then as they state in their email.

PayPal’s Chargeback process when a dispute issued directly with Credit Card company by a customer:

1-Customer calls Credit Card company and opens the dispute
2-PayPal dispute resolution center emails you and asks you for evidence
3-Upon receiving your evidence, PayPal sends it to AMEX
3.1-AMEX puts hold on any payment to PayPal
3.2-!!!PayPal waits for you to do one more transaction. As soon as you try to send money to somebody or make a purchase, they combine all the debt with that transaction and charge your credit card or bank account. As far as PayPal Chargeback Center told me, if you don’t make any purchase/transaction on PayPal account, they will for 90 days then start the collection process.
4-You are helpless. PayPal recovered her lost and that’s all they care about.
5-Phone calls to PayPal by me and AMEX by customer didn’t make any difference.

PayPal Chargeback – Dispute center clearly told me that after they submit the evidence to credit card company, it is all their decision and PayPal will have to go with that. I asked what PayPal could do if AMEX had decided to hold onto money after 80 days. They said, they would send a courtesy note to the customer on my behalf, to return the product or make another payment but that was all.

So, as an advise to fellow merchants who would like to use PayPal as a payment option, do not sell anything more then $100 worth or be ready to lose money. Paypal will not defend your rights or money.

May 27

Lady Gaga without Make up

This is a technology blog so please don’t get me wrong. I’m not trying to turn into TMZ or ABC but this girl (Lady Gaga) has been such an enourmous media package, it is unbelievable. After Britney Spears and Paris Hilton, they needed some crazy-sociopath-physco edge girl and looks like they had it right there for them. She has physiological and she is definitely being abused by people surrounding her. This is my 2 cents.

lady gaga without makeup

lady gaga without makeup

Oct 24

OpenSSH Error 1067:The process terminated unexpectedly

After awhile I tried to start OpenSSH service on my laptop and I ended up getting these errors each time I tried to start the service:

Could not start the OpenSSH Server service on Local Computer. Error 1067: The process terminated unexpectedly.

I added the details of the errors I experienced.

Solution: The main problem to this issue is having multiple cygwin1.dll on your computer and have one of them on the PATH variable.

1- In order to fix this issue, you first need to find out which folders/applications might have cygwin1.dll file under it.
2- Check the PATH variable via right click on My Computer -> Properties -> Advanced System Settings -> Environment Variables
Under this section, you will find two PATH variables. First one if for the user level (your login) and the second one is for System level (for all users on that machine). You should make sure both PATH variables do not include any folder that you found in the first step.

Error 1067: The process terminated unexpectedly
Faulting application name: cygrunsrv.exe, version: 0.0.0.0, time stamp: 0x40826252
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000005
Fault offset: 0x00055c11
Faulting process id: 0xd10
Faulting application path: C:\Program Files\OpenSSH\bin\cygrunsrv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Windows 7 Detailed message:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cygrunsrv.exe
P2: 0.0.0.0
P3: 40826252
P4: ntdll.dll
P5: 6.1.7600.16559
P6: 4ba9b21e
P7: c0000005
P8: 00055c11
P9:
P10:

Attached files:
C:\Windows\Temp\WER4B72.tmp.appcompat.txt
C:\Windows\Temp\WER4BA1.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER4C02.tmp.WERDataCollectionFailure.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_cygrunsrv.exe_22de35eb95b016db589883555d246a6efe89f540_cab_15c74bfe

Oct 22

Brother BrLog Printer Service Errors/Warnings

I have been seeing tons of these Errors and Warnings in Event Viewer logs under Application section. I assumed this was a result of remote desktop connections with “printer sharing” enabled and I didn’t bother to look at around. Once I did some research about this issue, I realized the issue was related to “Windows Image Acquisition (WIA) service“. Once I stopped this service, the errors and warnings went away.

The Error / Warning Logs:

STI BrtSTI: [2010/10/22 21:28:20.778]: [00008156]: SendSkeySettingToDevice Device IpAddress Unknown []
STI BrtSTI: [2010/10/22 21:28:20.769]: [00008156]: GetDeviceIpAddress: GetAddressByName [] Error
STI BrtSTI: [2010/10/22 21:28:20.768]: [00008156]: GetAddressByName: gethostbyname[] Error[11001]

Event Type: Warning
Event Source: Brother BrLog
Event Category: None
Event ID: 1001
Description:
STI BrtSTI: [2010/10/22 21:28:20.769]: [00008156]: GetDeviceIpAddress: GetAddressByName [] Error

Event Type: Warning
Event Source: Brother BrLog
Event Category: None
Event ID: 1002
Description:
STI BrtSTI: [2010/10/22 21:28:20.768]: [00008156]: GetAddressByName: gethostbyname[] Error[11001]

Jul 12

How to Tar –EXCLUDE directories

I would like to transfer from one hosting (Mediatemple) to another (Resellerzoom) (both of them were doing superb job for 2 years btw) but I don’t want to transfer some of the old files. I tried most of tar –exclude combinations I could find on the forums but they did not work. One of them was an answer to a question “tar, excluding directories recursively ” on linuxquestions.

I believe it was due to Mediatemple’s environment which strictly jails you under your account. I tried to exclude with full path initially but it kept getting all the files.

So I decided to use -v (verbose) argument to show the compressed files in the realtime. This way you can capture instantly if you are making a mistake or not. I was initially doing with:

tar -cvf techsoar.tgz --exclude "/full-path/phones/*" --exclude "/full-path/mobiles/*" ./

Which I realized using with “” was a mistake and furthermore not putting an “=” sign between –exclude=… was also wrong.

So finally I could get it working with this line:

tar -cvf techsoar.tgz --exclude=phones/* --exclude=mobiles/* ./

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